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Important Announcement

On 31st March 2018, we are shutting down the LiveWire Campaign platform.

This means you will need to transition to another email marketing solution prior to that date. Please note you can can continue to use the service normally until 31st January 2018 at which point we will be disabling the option to purchase any further email credits, and you will have until 28th February 2018 to use the credits. Any unused credits after this date will be lost. We will continue to provide customer support and access to the platform up until 31st March 2018, however, many functions will be disabled from 1st March 2018, including sending campaigns.

As some of you may be aware, there have been delays with some of the larger campaigns over the last few months, and this has resulted in LiveWire Campaign not being able to meet our usually high standard of service. This is not something which can be easily resolved without significant investment in the platform infrastructure, and as such we’ve taken the extremely difficult decision to close the service down. This was not an easy decision and we understand it may not be welcome news. We are extremely grateful to have had your custom over the years, some of you since we launched the service.

Please act now and begin planning your transition. You can also contact Customer Support if you have questions or concerns during the migration process of your email contacts.

To recap, these are the key dates for the shutdown:

  • 31st January 2018
    Purchasing of new credits disabled
  • 28th February 2018
    Last day to use remaining credits and send campaign(s)
  • 1st March 2018
    Unused credits will be voided. Access to platform for reporting and exporting contacts only.
  • 31st March 2018
    LiveWire Campaign will be shutdown and access disabled